If you are like 90% of our customers, chances are you will be able to find your answer here and now. We have divided our support into sections to help you easily locate what you are looking for and fix your problem immediately.
To activate AntiLogger, follow these instructions.
License key problems are usually a result of:
It is easy to make a mistake copying a key 'by hand.' To ensure that you have correctly copied the license key, please copy and paste it from the license key email you have already received.
Still doesn’t work? Contact us.
Yes, when the subscription expires the protection turns off and all access to the features will be disabled (options grayed out).
Yes. We offer existing customers a 17% discount when you renew. You can renew now right here .
The purchase of Zemana AntiLogger Standard provides you with a single license key that can be used to register Zemana AntiLogger on a single computer. If you wish to install Zemana AntiLogger on more than one computer simultaneously, you must purchase a license for each computer.
If you are experiencing any issues during the purchasing process, please contact our e-Commerce solution provider, who process all our online transactions, 24/7 at 1-866-312-7733 (toll free in the US and Canada) or 1-858-350-7473.
Please take note that they will not be able to help you with product-related questions.
When you purchase a license for continued use of our software product, you receive:
A license key, allowing you to use the program without the "registration reminder" displayed by the evaluation version; FREE upgrades to the updated versions of the same product released within one year after the date of purchase (both minor and major upgrades are free within one year); FREE customer support by email for at least one year after the purchase; and an optional CD-ROM delivered to your mailbox (additional fee applies)
Your web browser encrypts your credit card information before sending it to our processing server. This ensures that your credit card information cannot be read as it travels over the Internet. We use the industry standard Secure Sockets Layer (SSL) protocol for secure online commerce transactions.
Yes, because existing technologies are not keeping pace with the growth in new malware. Conventional, antivirus products rely solely on a signature database stored on your computer to identify and stop virus attacks. It can take days for vendors to identify a new virus, create and test a signature and then make it available to users. During this period, users are unprotected from specific attacks.
AntiLogger is not completely dependent upon signature updates, therefore it is capable of stopping new virus threats just as effectively as it does existing ones. In addition to protecting against viruses, AntiLogger also provides a much broader range of security, protecting you from trojans, worms, spyware, keyloggers, rootkits and browser hijackers.
Yes. We have designed Zemana AntiLogger with compatibility in mind. Through our extensive testing, we have not encountered any interference between Zemana AntiLogger and most other antivirus and firewall products. You can use Zemana AntiLogger as an important component of a layered security arrangement.
For an extensive compatibility list click here.
No. AntiLogger is a complementary program to antivirus tools.
We provide one full year of free upgrades for your product. This includes major releases. For example, if you purchased your license in March 2010, you receive any updated versions of the same product up until March 2011. Simply download the setup file with the latest version, install it, and enter your existing license key.
For renewing your license at a discount, visit our online Upgrade Center.
AntiLogger works on Windows 7\XP\Vista. AntiLogger does not work on Windows 95, 98 or ME, or on Mac operating systems. There are no plans to support these environments.
There are no particular hardware requirements. AntiLogger needs only a small amount of memory and will have a very small impact on performance.
Zemana AntiLogger has only a single downloadable installer package for both Windows 32-bit and 64-bit. The Zemana AntiLogger GUI process is 32-bit, but the kernel drivers are 64-bit on 64-bit Windows. The only side effect is that the binaries are placed in the 32-bit directory ("Program Files (x86)" on Windows x64). To install Zemana AntiLogger, simply download the set-up file of the latest version and run the installer package. It will then automatically select the appropriate edition of Zemana AntiLogger.
Almost. At present all AntiLogger modules are fully functional under 64-bit systems, except for the screen capture module, which provides only basic protection. Our engineering team is currently working to develop the screen capture module to be 64-bit compatible and, when ready, the module will be released with our regular product updates.
What does this mean? You still get protection against the most dangerous threats, such as key loggers and SSL banker Trojans; but until the module is ready, we would advise our customers who use 64-bit computers NOT to enter passwords and other sensitive information through on-screen virtual keyboards unless they are positive that the application providing the on-screen keyboard protects it really well.
Starting with Windows 8 64-bit, Microsoft effectively closed any third party software from running at Kernel level, in the systemʼs core. This is where our sensors are based. In other words, this part of your computer is now guarded by your Windows 8.
Does this mean you are immune to information stealing malware? Not exactly. To ensure protection on Windows 8 64-bit computers, we have added keystroke encryption functionality, advanced protection against SSL intruding financial malware and signature-based detection of information stealing malware. This gives you a hybrid protection, combining a number of defense mechanisms and ensures your system is safe.
In a nutshell, AntiLogger is a lightweight app that keeps track of who is doing what on your computer. Instead of identifying malware based on its signature fingerprint, like all malware products with scan functionality, AntiLogger catches malware at the moment it attacks your computer. It will then prompt you if an illegal program is trying to record your keystrokes, capture your screen, gain access to your clipboard, microphone and webcam, or inject itself into your computer’s sensitive areas.
AntiLogger features our unique SSL Intrusion Protection technology that guards you against advanced forms of Financial Malware. AntiLogger is one of the very few products on the market today able to detect these dangerous and complex threats.
Zemana AntiLogger is not designed to replace your installed antivirus software -- it's made to detect serious threats that are outside of their scope. It adds an extra layer of essential protection to whatever anti-malware or antivirus software you're currently using.
AntiLogger is your reliable line of defense against:
AntiLogger closes dangerous security loopholes present in signature-based antivirus and anti-malware products. It is much more reliable and adds a number of essential functions when compared to encryption-based anti keylogger products.
Certainly; and in a very reliable way. ID theft happens when someone steals your personal information, such as credit card details, social security number and online banking login credentials, etc.
AntiLogger effectively locks all channels from which your personal information may be stolen. It is one of the most efficient anti ID theft tools on the market.
Among the vast majority of the ID theft products on the market today, there are two types of technologies used: keystroke encryption and browser lockdown.
Encryption, aka key scrambling, can be very reliable in protecting your keystrokes, as long as you have chosen a quality product. It is essential that the encryption process takes place at the kernel level in your computer, so that no malware can bypass it. Most encryption-based products are application specific, for example they will guard your browser, but not your text editor, messaging tool, VPN tools, etc.
With encryption-based products, you are vulnerable to man-in-the-browser attacks, an advanced attack method used by sophisticated financial malware. Browser lockdown products, often recommended by banks, still rely on keystroke encryption but take your protection a step further and guard against man-in-the-browser attacks. However, these only protect your browser.
The problem with any encryption-based product is that you are in the blind. Even if your PC is infected, there is no way for you to know and to take action. Encryption products are not designed to detect malware, but merely make your data illegible for the criminals. So what happens if the encryption algorithm of your product gets broken?
Malware has many ways in which it can steal your personal information or invade your privacy. It can take screenshots, observe what you copy and paste, turn on your microphone and webcam. Keystroke encryption products safeguard your keyboard only.
AntiLogger uses next generation technology. It is able to detect and stop information theft malware based upon how it behaves in your computer. It guards your system as a whole, i.e. all channels that can be used to steal your information and all applications you are running on your PC. AntiLogger will prompt you with what malware it detects and will stop it.
This is because there are weak spots in traditional security solutions of which criminals are very well aware. These vulnerabilities are in the concept on which antivirus products are based.
Traditional security products use a reactive approach. They rely on huge databases of malicious file fingerprints to detect malware running on your computer. Before a malicious file is recognized as such by your traditional security product, it is isolated and analyzed by the malware labs of your product vendor. Then you receive the updates and you are protected.
There are three major problems with this. First, the process of isolating, analyzing and spreading updates takes upon average a couple of days, a time during which your security product is useless against this threat and you are vulnerable.
Second, new and advanced forms of malware, including Financial Malware, are designed to change their fingerprint every few hours, effectively bypassing the traditional reactive approach.
Third, if an attack is niche driven, it may even go unnoticed by the various security labs, and you will never even suspect that your PC may be infected.
Yes. AntiLogger is designed to be an element in your protection arsenal. With the sophistication, breadth and depth of internet threats today, there is no single product that is able to protect you against everything. AntiLogger guards against information theft malware.
We recommend using AntiLogger in tandem with good antivirus and firewall software to ensure all around protection of your PC.
Financial malware is the new generation of malware; it is an elusive yet very real threat. It is developed as a money making tool, and, as such, is developed with great complexity, various functionalities and immaculate attention to detail.
Arguably the most wide-spread piece of financial malware is the infamous ZeuS. Isolated for the first time in 2007, it is still a major threat, estimated to have infected over 13 million machines worldwide, causing damages in excess of $500 million. ZeuS is a very profound and complex piece of software, featuring over 600 subroutines. There is no doubt that ZeuS was developed by extremely capable IT professionals, who have in-depth knowledge of how antivirus solutions work.
ZeuS has a wide range of capabilities, reaching far beyond sending your credit card number to criminals. It is capable of diverting your bank transfers to third party bank accounts, changing the amount of the transfer and then even changing the remaining balance you will see after the transaction so it remains undetected. Numerous test reports show that even up-to-date antivirus programs are effective in intercepting ZeuS only 20 – 25% of the time. One of the reasons for this is its ability to change its fingerprint every few hours.
For years ZeuS, the infamous financial malware, was available to cybercriminals as a major investment, fetching tens of thousands of dollars on the black market. Then, in April 2011, its source code was leaked and became available for anyone who knew where to look. This shifted the online fraud industry into a whole new level.
By September 2011, ZeuS had shot to the number two spot in the malware charts. This was quickly counteracted by the security industry, as all major antivirus solutions were updated to detect this specific version of ZeuS.
Following this, existing information theft malware was further developed to include features of ZeuS into their own arsenals. Ramnit and Spyeye demonstrated this by adopting attack vectors typical for ZeuS. By the end of September 2011, at least three known forms of malware had adopted ZeuS features.
But most worrying of all, ZeuS is expected to serve as a base and inspiration for new forms of malware. In their 2012 Security Trends Report, VeriSign states: “The release of the Zeus source code effectively converted the Zeus banking Trojan from a proprietary, pay-per-use crime kit into an open-source crime kit. … new malware families (will) emerge that not only augment themselves with components of Zeus but also augment Zeus with new functionality specific to each new variant family.” The report concludes “the release of the Zeus source code is going to have a dramatic impact on the production of new, dangerous banking Trojans in 2012 and beyond.”
No. In vastly simplified terms, your heuristics module inspects the static code of a file and tries to guess what that code does, and/or checks it for similarities with already known malware to detect new variants. In any case, its functionality is related to inspecting file signatures and predicting how sophisticated malware will change over time.
AntiLogger is a behavior blocker. It monitors the ACTIONS performed by a program in real-time, and blocks it when it detects potentially malicious behavior.
This depends upon the product. Some of the products in this category are designed merely to offer you extra convenience, and do not feature any special protection layers. Others feature basic protection.
Watch out! There is widely known vulnerability related to the first time you enter your password in any password management software. If you have an active keylogger on your system, your passwords will be compromised.
We would advise you to determine whether the password management product you are using offers advanced security features and what they are.
AntiLogger guards your passwords even if they are entered automatically as directly by password management products.
SSL stands for Secure Sockets Layer and is a cryptic internet connection often used by banks, shopping sites and web-based email sites, etc. You can ascertain if a certain website uses SSL protocol by its URL: it will start with https instead of http.
SSL protects the information while it is transmitted over the internet and is very safe. However, vulnerabilities do exist within your computer. Advanced information theft malware is able to record your data before it gets encrypted.
AntiLogger is one of the very few products on the market able to prevent this. Here you can download a third party test that proves this.
In most cases your AntiLogger will update itself automatically. However, there may be a delay of several days before we release a new version for automatic updates. We use this timeframe for additional testing to make certain everything runs error free.
If you would like to update your AntiLogger manually, please go to http://zemana.com/whatsnew , where you will be able to see the improvements to each release and will have the opportunity to update manually.
This may occur because of issues such as freezing, increased memory consumption, or any atypical behavior.
A good, old-fashioned reset will most likely solve your problem. Here is how to do it:
1. Uninstall your current version of Zemana AntiLogger
2. Re-boot your computer (very important)
3. Delete the "AntiLogger" folder from your "Program Files" directory (very important)
4. Download and install http://zemana.com/Download the most recent version of Zemana AntiLogger.