If you are like 90% of our customers, chances are you will be able to find your answer here and now. We have divided our support into sections to help you easily locate what you are looking for and fix your problem immediately.
To activate Zemana AntiMalware, follow these instructions.
License key problems are usually a result of:
It is easy to make a mistake copying a key 'by hand.' To ensure that you have correctly copied the license key, please copy and paste it from the license key email you have already received.
Still doesn’t work? Contact us.
If Zemana AntiMalware recognizes a certain benign file as threat, you should add it to the exception list (white list) so in the future scans our product skips that certain file.
Please try re-installing using the instructions below:
Download and install the most recent version of Zemana AntiMalware. Please contact us.
In case this problem occurs, kindly reset your license key through our software. (For now this problem is resolved through support, but our plan is to incorporate in the software so the end user can reset the license keys on his/her own.)
In case our software blocks a program you want to use, you can exclude this file/folder from the threat list so our program does not interfere with this particular program.
Zemana AntiMalware and Zemana AntiLogger cannot be used at the same time on one PC due to similiar technology features. Choose the security solution based on your preferences and pick one of these products that fit your needs.
Zemana AntiMalware is an additional advanced security layer. Antivirus is an essential security layer and it provides basic protection for every PC and mobile device. However, standard antivirus protection is no longer a guarantee of absolute security, therefore Zemana offers security solutions that offer additional and advanced protection against more sophisticated cyber attacks. To stay fully protected you have to have both these security layer installed on your PC that will guarantee you cyber safety. Therefore, we advise you to have always installed any antivirus and Zemana AntiMalware on your PC. Zemana AntiMalware is fully compatible with any AV solution so you don't have to worry about that.
Once you purchase Zemana AntiMalware you will receive an email with your licence code and instructions steps how to activate it. In case you already have installed Zemana AntiMalware on your PC, there is no need to download it again. In case you didn't download Zemana AntiMalware, you can download here.
In order to activate your Zemana AntiMalware licence key please follow the instructions described here.